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This page is for returns for United States customers. For international customers,this policy does not apply.
At KstyleJewelry, we offer a complimentary 30-day return policy with FREE return shipping via FedEx, so you can make sure your purchase is perfect. If for any reason you are not completely satisfied with your order, return it within 30 days from when it ships for a full refund back to your original payment method.
All returned products must be in their original, unworn condition and must be returned along with the free gift(s) and any certificate(s) as provided in the original packaging.
Do you accept returns?
Yes, we accept returns for both defective and non-defective products.
Product Condition:
Only new products will be accepted for return. This includes products that are unopened in their original packaging or have never been used.
Exchanges:
Yes, we accept exchanges.
Return Window:
Returns must be made within 30 days of shipment.
Return Method:
Returns must be made by mail.
Return Label:
The return label is the customer’s responsibility unless specified by our customer service team.
Refund Processing Time:
Refunds will be processed within 7 days of receipt and inspection of the returned item.
Please note:
*Returns showing signs of wear or have been damaged in any way will not be accepted for return.
*There may be a restocking fee associated with returns of semi-custom and custom pieces.
Additional fees due to shipping upgrades are non-refundable.
*KstyleJewelry is not responsible for lost or stolen items.
*International orders, clearance and select other items are not covered under our normal returns and guarantees policy.
*Items that have been modified, engraved, or resized by a company other than KstyleJewelry may not be returned.
We reserve the right to limit access to the website and/or terminate the account of Returns Abusers. See our full policy regarding Returns Abusers in the Returns section of our Terms of use page here.
If your order is eligible, we will email you a FedEx shipping label, which will include your Return Authorization Number. The Return Authorization Number will be valid for seven (7) days. There are two ways to initiate your return:
Online Account: If you placed your order using your online account, log into your account here and choose Order History. You can choose which orders and items you would like to return.
Contact us: Get in touch with us here.
Include all original packaging, your return packing slip, and any diamond certificates.
Enclose your jewelry item(s) inside the original jewelry box.
Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order, or you may acquire a FedEx box from your local FedEx store.
Place the return packing slip inside the shipping box with the jewelry.
Once the items are placed in a larger shipment box, seal the box and affix the prepaid label to the outside of the shipping box.
For security reasons, please refrain from writing jewelry, diamonds, or other related words anywhere on the package.
Drop it off at your nearest FedEx location. KstyleJewelry and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations.
Obtain a FedEx receipt to confirm that the item has been shipped as this receipt will act as proof of insurance.
If you decide to use a different shipping method you can ship it back by any carrier, however you will be responsible for the return shipping charges. For your protection, please ship your item fully secured with a signature required upon delivery and request a return receipt for confirmation that your shipment has reached KstyleJewelry. KstyleJewelry is not responsible for items lost or damaged during the return shipping process.
Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
Receipt and inspection time may take up to seven (7) business days.
*Refunds can only be made to your original payment account.
*For credit card refunds, please allow up to one monthly biling cycle in order for your credit to appear.
Unsure of your purchase? Not a problem! Orders can be cancelled within the first 48 hours. Simply email service@kstylejewelry.com with a reason for the cancellation. After 48 hours, the order will need to go through the returns process. Refunds are processed only to the original payment method and take up to 2 business days. One order cancellation is permitted within a 6 month period. A second order within the same six month period is final sale.